"Slide-Ezzz" Sliding Door Repair Products Refund Policy
We have a 60 DAY MONEY BACK GUARANTEE on internet and call in orders ONLY, NOT retail purchases. You may return merchandise up to 60 days from invoice date or shipment date and choose to receive a refund, replacement or store credit.
We want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction, even if you've cut or damaged the product in any way installing it.
Please note that all returns require a Return Merchandise Authorization (RMA) Number - please contact our office at 800-284-7136 or at email@example.com to obtain a Return Merchandise Authorization (RMA) Number. No returns will be accepted after 60 days. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.
The following types of items do not qualify to be returned for a refund: 1) Damaged or defective goods which we will happily replace with the same item at no cost to you. 2) Items returned without prior written authorization (RMA) or returned more than 60 days after delivery of the product(s) to you. We will handle your return/exchange promptly as it is received. Please allow up to one billing cycle from the date of the return for credits to appear on your credit card statement.
If we shipped you an item that was wrong or damaged, we will gladly issue you a Return Merchandise Authorization (RMA) to exchange it. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via United States Post Office (USPS) Priority Mail (for tracking purposes). Original shipping charges will not be refunded unless the item is defective.
Exchange an item:
For exchange, if reason was due to our error or factory defect, we'll reship for free and return postage paid will be refunded as well within the 45-day period. For all other refund reasons, only cost of the item will be refunded. Shipping cost (both ways) will not be refunded. For all other exchange reasons, customer pays the reshipping cost and any other incurred cost of exchanging. (e.g. difference of item cost).
If you have any questions about returning or exchanging merchandise, please e-mail to firstname.lastname@example.org or call us @ 1-800-284-7136 Monday-Friday 9:00 am to 5:00 pm EST.
Damages and missing products:
If a part is missing, we will send it to you right away via US Mail, Priority Mail. If a part is damaged or defective, we will send a replacement. Customers are responsible for the shipping fees on any replacement parts over the 60-day period of delivery.
Any cancellation made after product ships, or refusal of a product may incur a 20% cancellation & restocking fee. In addition, you will be responsible for shipping costs both ways. This applies to the actual shipping costs. If you refuse a shipment due to damage and subsequently cancel, you may be charged a cancellation and restocking fee from 15 to 25% if we are not given the opportunity to replace the damaged product. We strongly recommend that you make use of our Returns Policy to return unwanted orders, instead of refusing the package.